Freedom from Command and Control: Rethinking Management for Lean Service - Hardcover
Freedom from Command and Control: Rethinking Management for Lean Service - Hardcover
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by John Seddon (Author)
Through case material, this Toyota Production Systems adherent illustrates how systems thinking leads to improved service, revenues, and staff morale. He also posits that the service industry fundamentally differs from manufacturing, and shows how Toyota production principles can be transformed for application in that arena.
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